We want you to be pleased with your purchase. As such, we're happy to accept exchanges or returns of unopened and unused products for a full refund of the purchase price. Here is our return policy:
Returns must be made within 30 days of the shipment date.
Returned items must unused and in original packaging -- Yes, we know this sounds obvious, but you wouldn't believe the condition of items some people attempt to return (food stains, rips, burn marks -- yes burn marks -- and so on).
Refused orders -- If an order is placed and then refused by recipient upon delivery, the recipient will be charged for the cost of return shipping.
Returned items must be shipped at customer expense and shipping charges are non-refundable -- Please properly insured your return against damage. If items aren't properly insured and are damaged or lost in transit, we cannot grant a refund. (Basically you want to make sure that if the delivery driver is having a bad day and decides to roll the his or her truck off a bridge, the shipping company -- not you or us -- pays for the loss.)
Return of an order that received Free Shipping will have the original shipping costs deducted from the refunded amount if the return is made for any reason other damage in delivery or and error in the shipment on our part.
Please contact us before sending the return back. - Returns without authorization cannot be accepted. (Nothing is worse for our shipping people than to receive a return out of the blue. It's almost impossible to tell whether it was sent to the wrong address, if it's a return or merely an exchange, or any number of other reasons that shipments come back.) To get a return authorization, simply contact us either via email at returns@kbcyclewerks.com
Once you have received the return authorization number, please write it on the outside of the package and ship it to:
923 Marina St. Morro Bay, CA 93442 |
